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Question by Elizabeth S: Help me understand what happened?
I purchased a Razr last week off of eBay. Brand new, reputable company with over a thousand transactions a month. Today, I dropped my phone and damaged the LCD. I am attempting to send it back to Motorolla and the serial and IMEI don't match. How can I get the phone repaired and why don't they seem to match?

Best answer:

Answer by 1rebelbelle
That's fishy...what does the seller say about this mismatch??

I also dropped and broke my Razr (lcd's completely black) and I'd only had it a couple of weeks. Unfortunately, the lcd isn't covered under warranty and I had to buy a new phone. The cost to repair it was going to be over $ 150.
But it seems like you might have a different problem and I'm curious to know if the seller has a responsibility to sell you a phone with matching serial and IMEI numbers.
Good luck

Know better? Leave your own answer in the comments!

19 thoughts on “CAN YOU HEAR ME NOW?”

  1. Verizon is the worst when it comes to discussing your bill, a nightmare, they just kept passing me from one to another operator and I just couldnt take it any longer. I wish everyone would boycott verizon, they charged me $600 for a single months calls and i have no idea how that happened, i have T mobile now for $59.95 unlimited calls.

  2. Your cordless phone operates off off 2.4 mghz signal when you sit by something else electronic that uses the SAME MGHZ that is called INTERFERENCE . That is why when you are different places in your house there is static. It’s so easy to blame the company for your ignorance and selective illiteracy. I hope Verizon and only allows you email support,oh nevermind that would require reading which you have so eloquently shown that you are clearly inept.

  3. I work for Verizon and I DONT HAVE VERIZON… why dont you people understand if it does not work it does not work, i also work in tech support dispatch is always 11 hour windows and people its your own dispatches in AMERICA that dont work we send ticket and its not up to us its up to your LOCAL DISPATCH TECHS but come on people VERIZON does not work, i em sorry that your internet does not work but come on GET ANOTHER CARRIER

  4. C´mon man, that is so true, belive me, im gonna be Honest, i give tech support for verizon in Mexico, and ill tell u what, we get calls from very stupid people also, not in english also in spanish,i have cable internet, and yesh we have that stupid song, so first of all, if you call crying about ur PC, guess what its your fault, we dont care, why? because they are not paying us for insults and racist people, most of it, not all, if u start bitching at the first moment, you are gonna have hell

  5. Ummm actually yea i do because my mother is CEO of Charlotte Area but good try lol =)
    Ohh and for the facts all you have to do is compare the websites.. lol all the Info is there..

  6. Ok…. That makes Verizon look stupid, because people like you… AT&T is so much better by the way and there Customer Service is excellent, So dont go there for a job because they dont need people like you..Thats why they make more anually than Verizon does by the way// THEY ARE BETTER!!!!!

  7. verizon is filled with affirmative action hirees. The fact is Verizon gets paid by the gvt to hire people from the inner city projects to work in the business office to talk jive to customers. Outside techs hired within the last 2 years are given minumum to no training to save the company a few extra dollars. sad+

  8. Know why our customer service sucks so bad? Its because it can. You fools will continue to buy our products and services no matter what. Dont like it? Go somewhere else then….we dont care! We make billions annually no matter what.

  9. The truth is VERIZON AND MANY OTHER COMPANIES hires thousands of people outside the united states through local companies because itS cheaper 4 them to pay a person from Argentina THAN PAY SOMEONE Within the United States,then sometimes When you call verizon U might B calling 2 the other side of the world,like india,or argentina, or mexico, thats why the different types of accents. they dont even use real names thats why they will never give you one. 4 MORE INFO PLEASE SEND ME AN EMAIL.


  11. hey stevema2 – shut up you are an idiot. You probably live under a rock somewhere and don’t have any idea what’s going on in this world. You are a JERK.

  12. Hi there! Well, well, well. First of all let me say that i worked for this Verizon DSL TS and believe me, i know how things work out there (that´s why i left the job)
    This Verizon DSL Tech Support has centers all over the globe: mexico, india, etc… and the issue is not the “customer care” but the problem is the service itself, I mean, the problem is the whole Verizon company and how can I ever forget the “can u hold on a sec?” I´ve alaways thought: Verizon sux, so its people!!

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