Q&A: Will At&t replace my phone with a completely different one?
Question by Dawg: Will At&t replace my phone with a completely different one?
I have an Nokia 6555 and it's currently missing a few applications and stuff. I took it to an att store but they didn't repair phones and they told me to go somewhere else which i haven't yet. I'm not sure how long I've had the phone for but i know it's been less than a year. So, instead of replacing it with the same exact phone can they replace it with a different one because this is the second time somethings gone wrong with it (first time i had to get sim card replaced)?
Thank You
I believe i'm missing the At&t mall and att music and a few other tools such as the caculator.
Best answer:
Answer by Bill T
It it is still under warranty and they cannot find an exact replacement, they are obligated to replace it with another phone of similar features or one that is better.
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